Delivery, payment and returns

How much is delivery?

PHP 300.00 within Metro Manila and PHP 600.00 outside Metro Manila. Orders of PHP 50,000.00 or more ship free. The fee is shown at checkout before you pay.

How can I pay?

By bank transfer, cash on delivery, or card. After you place the order, our sales team emails a pro-forma invoice with Delsan's bank details and your order number as the payment reference. Your order moves to processing as soon as the deposit is confirmed. Cash on delivery is available within Metro Manila and selected provincial cities.

Are prices VAT inclusive?

Yes. Every price on dSHOP includes 12% VAT, and the order shows the VAT amount.

How do I track my order?

Open the link on your order confirmation, sign in to My orders, or enter your order number and email on the Track an order page. Once it ships you see the courier and the tracking number.

Can I cancel an order?

Yes, from your order page while it has not been paid or confirmed. Once it is being prepared, call us and we cancel it for you; a paid order is refunded in full.

What is the return policy?

Request a return within 7 days of delivery from your order page. Our team inspects the unit and refunds you once the return is accepted.

Some products say Pre-Order. What does that mean?

The product is ordered from the manufacturer for you. Its page shows the usual lead time, for example 30 to 60 days.

Do you offer volume pricing?

Yes. Use Request a quote with the model and quantity, and our sales team replies within one business day.

Who runs dSHOP?

Delsan Office Systems Corporation, an HP Power Elite partner serving Philippine offices since 1991. 10th Floor, GCY Tower, 1045 Metropolitan Avenue, Makati City. (+63) 2 8896 7688, info@delsanonline.com.